Last Updated: 5 August 2026

1. About Us

This Privacy Policy explains how Elchyn Catering Limited, trading as Ruffled Truffle Catering (“we”, “our”, “us”), collects, uses and protects your personal information when you visit our website or use our services.

Company Number: 10717346

Registered Office: The Gatehouse, 2 Devonhurst Place, London W4 4JD

Trading Address: Unit 16, Heliport Industrial Estate, Bridges Court Road, London SW11 3SS

Email: info@ruffledtruffle.com

Telephone: 020 3659 2146

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone number
• Postal address
• Company name (where applicable)
• Event details (date, venue, guest numbers, event type and budget)
• Dietary requirements and allergy information provided by you
• Payment and invoicing information
• Communications you send to us
• Technical information such as IP address, browser type and website usage through cookies

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare quotations
• Deliver our catering and event services
• Process payments and invoices
• Communicate regarding your booking
• Improve our website and services
• Meet our legal and accounting obligations
• Send marketing communications where you have given your consent

4. Our Legal Basis

We process your personal information where:

• it is necessary to perform a contract with you;
• we have your consent;
• we have a legitimate business interest;
• we are required to comply with legal obligations.

5. Sharing Your Information

We only share your information where necessary with trusted service providers, including:

• Microsoft 365
• Website hosting providers
• Payment providers
• Accountants
• Professional advisers
• Government or regulatory authorities where legally required

We never sell your personal data.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

These may include cookies from:

• Google Analytics
• Google Ads
• WordPress
• Elementor

You can manage cookie preferences through your browser settings.

7. Data Storage

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Where data is transferred outside the UK, appropriate safeguards are used in accordance with UK GDPR.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typical retention periods include:

• Customer enquiries: up to 24 months
• Booking records: up to 6 years
• Financial records: 6 years to comply with HMRC requirements
• Marketing preferences: until you withdraw your consent

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request a copy of your personal data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information visit www.ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@ruffledtruffle.com

Telephone: 020 3659 2146

Address: Unit 16, Heliport Industrial Estate, Bridges Court Road, London SW11 3SS

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.